EXECUTIVE SUMMARY: Once you’ve hired your team members, it takes great managers to keep them happy and engaged. Failing to develop these managers throughout the organization can become a major growth barrier. We identify five critical activities that distinguish great managers and the routines they use to educate their people — and we suggest that the term “manager” be replaced with the word “coach,” which more accurately describes the role. We’ll also share hard evidence that investments in training and coaching (vs. R&D and capital expenditures) provide you with the best returns available to
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