Identify a few KPIs to track each process. As with the FACe tool, the Process Accountability Chart (PACe) requires that each process have indicators (time, cost, or quality) that will signify its health. One of the most important KPIs for processes is time — in either number of days (to deliver) or number of hours (to produce). It applies to almost every industry, as customers normally want things better, faster, and cheaper, whether we’re talking about a product or service.
