Story mapping is all about having a good old-fashioned conversation and then organizing it in the form of a map. The part that most people look at is the map—that left-to-right shape with the steps people take to tell a big story. The top to bottom is about the details. But the critical parts that frame the product and give more context are often hung above and around the map. They’re the product’s goals, and information about its customers and users. If you keep a map on the wall, you’ll find it’s good idea to add user interface (UI) sketches and other notes around the map.
I like the dimensional communication that can be had. Could our BRDs turn into these?
1. Setting up the account
2. Provisioning lines
3. Creating hunt groups
4. End user modificatons
5. Billing and reporting
