When designing automation, ask yourself which view of the human component is being assumed by this automation. Are people a bottleneck, a source of unwanted variability, or a resource? If people are a bottleneck, can you remove the bottleneck without removing their visibility into what the system is doing, and without making it impossible for them to adjust how the system works, when necessary? If people are a source of unwanted variability, then you are constraining the environment and inputs of the automation to make it more reliable. What effect does that have on the people running the
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