Escalation Chain: The escalation chain is who to contact, and who to contact if that person does not respond. Generally, one or two chains are defined for each service or group of services. • Suggested Resolution: Concise instructions of what to do to resolve this issue. This is best done with a link to the playbook entry related to this alert, as described in Section 14.2.5. The last two items may be difficult to write at the time the alert rule is created.
