A.1 Regular Tasks (RT) Regular Tasks include how normal, non-emergency, operational duties are handled—that is, how work is received, queued, distributed, processed, and verified, plus how periodic tasks are scheduled and performed. All services have some kind of normal, scheduled or unscheduled work that needs to be done. Often web operations teams do not perform direct customer support but there are interteam requests, requests from stakeholders, and escalations from direct customer support teams. These topics are covered in Chapters 12 and 14. Sample Assessment Questions • What are the
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