A.11 Toil Reduction Toil Reduction is the process by which we improve the use of people within our system. When we reduce toil (i.e., exhausting physical labor), we create a more sustainable working environment for operational staff. While reducing toil is not a service per se, this OR can be used to assess the amount of toil and determine whether practices are in place to limit the amount of toil.
Teams in toil hell might really benefit from a quick self assessment here. Even if comprehensive assessment is coming (later).
