We have identified eight broad categories of operational responsibilities that most services have.
Suggests rating (qualitatively on scale of 1-5) each of these dimensions for each service to get an overall picture of health of each service and team, as well as which areas to invest in first to make largest improvements. The areas are:
- regular tasks: process of prioritizing, assigning, completing non-emergency tasks
- emergency response
- monitoring and metrics
- capacity planning
- change management
- new product introduction/removal
- service deploy/decommission
- performance/efficiency (of infra resources)
Some of these look like they might be able to have objective thresholds set to determine their scores?
This is actually close (though narrower) than something michael e was working with to assess overall team health. I think both approaches are onto something. Can see trends over time, help prioritize across a long list of possible next projects etc
