How Google Works

by Eric Schmidt

Computer scientists hate inefficiency, so over the years Eric’s team developed a series of rules for meetings that we found to be quite effective: Meetings should have a single decision-maker/owner. There must be a clear decision-maker at every point in the process, someone whose butt is on the line. A meeting between two groups of equals often doesn’t result in a good outcome, because you end up compromising rather than making the best tough decisions. Include someone more senior as the decision-maker. The decision-maker should be hands on. He or she should call the meeting, ensure that the content is good, set the objectives, determine the participants, and share the agenda (if possible) at least twenty-four hours in advance. After the meeting, the decision-maker (and no one else) should summarize decisions taken and action items by email to at least every participant—as well as any others who need to know—within forty-eight hours. Even if a meeting is not a decision-making meeting—for example it’s designed to share information or brainstorm solutions—it should have a clear owner. Again, that owner should ensure that the right people are invited to the meeting, that there’s a clear agenda, that the necessary prep work has been done in advance, and that action items are circulated promptly. Meetings are not like government agencies—they should be easy to kill. Any meeting should have a purpose, and if that purpose isn’t well defined or if the meeting fails to achieve that...