for something to be innovative it needs to offer new functionality, but it also has to be surprising. If your customers are asking for it, you aren’t being innovative when you give them what they want; you are just being responsive. That’s a good thing, but it’s not innovative. Finally, “useful” is a rather underwhelming adjective to describe that innovation hottie, so let’s add an adverb and make it radically useful. Voilà: For something to be innovative, it needs to be new, surprising, and radically useful.
