if you believe it!” I wasn’t afraid to get arrogant and ask for a supervisor if someone questioned my story. • I schmoozed a lot. If I was on the phone with an older woman, I told her my daughter was getting married. If it was a young guy, I shot the shit about my recent trip to the Caribbean with the boys or sucking down beer at a wet T-shirt contest. I took customer service reps away from their day to create a quick bond. • When I called a company
