To see expediting in action, consider again your own behavior. What do you do when you have an important task that requires another person’s input and you don’t want to risk it being lost in his inbox? You try to get that person’s attention. You send a text, make a phone call, or stop by his office. Though you feel proactive, efforts to expedite your work risk degrading the overall health of the process. An extra text, phone call, or visit both takes your time and reduces the recipient’s productivity by forcing him to switch attention from whatever they are working on to what you want them to
...more
