You may find you have a tendency, while processing your in-tray, to pick something up, not know exactly what you want to do about it, and then let your eyes wander to another item farther down the stack and get engaged with it. That item may be more attractive to you because you know right away what to do with it—and you don’t feel like thinking about what’s in your hand. This is dangerous territory. What’s in your hand is likely to land on a “hmph” stack on the side of your desk because you become distracted by something easier, more important, or more interesting below it.
