In written form, guidance can run to half a dozen single-spaced pages and is, I think, sensible and robust, though I know that others disagree. The tone is comradely. A response to an anxious question from a nineteen-year-old might begin, ‘I believe she’s trying to tell you something here and I’d say it’s time for you to be more reflective and analytical about your own behaviour. Remember the trouble you were in last year.’ NAI knows about a respondent’s life in intimate detail and its memory, of course, is long. The kids like that. They feel important, known and cared for. They are proud of
...more
I wish to God we had this at work for the kids.
