What he did was map all the communication flows within the team—who was talking to whom, where information was flowing, and where it wasn’t. This type of mapping is a tool that can be used to spot bottlenecks or information hoarders. The greater the communication saturation—the more everyone knows everything—the faster the team. Basically, the metric spun off by this type of analysis measures how well everyone knows what they need to get their work done. Borland had the highest rating ever: 90 percent. Most companies hover around 20 percent.
