This is how you follow up. This is how you follow through. It’s about leaving no stone unturned. It’s about dotting your i’s and crossing your t’s. It’s about closing the loop and circling back. I don’t even want to think about what might have happened to some of those nursing home residents if we’d done even 1 percent less than we did. And yet so many people are content to depend entirely on plans and systems, or to do the bare minimum asked of them, and then think to themselves, This is all set, I took care of it. No. Don’t be a lazy fuck. Do the work. The only time you are allowed to use
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