My quest for the Swagat restaurant illustrates that being a good listener is just as important for effective communication as being a good speaker. And both of these essential skills are equally variable from one culture to another.
The story did a great job illustrating the repetitive frustration the low context individual felt while trying to follow the instructions of a high context concierge. Until they were explicit about what they needed, the people around them had no idea how to help. Thought it was a good kick off for the chapter.
