Danny Meyer. Danny had earned the title of “influencer” by fostering a unique culture of customer service. Every one of his restaurants had been in the top 40 of Zagat’s ratings of customer preference—practically since the day they first opened. We soon discovered that the reason behind his unparalleled success was his capacity to influence 1,500 ordinary employees to consistently create extraordinary experiences for their 100,000 daily guests. Actually, extraordinary is too small a word.
