3. Handling problems your outsourcers or co-workers can handle 4. Helping outsourcers or co-workers with the same problem more than once, or with noncrisis problems Give them if-then rules for solving all but the largest problems. Give them the freedom to act without your input, set the limits in writing, and then emphasize in writing that you will not respond to help with problems that are covered by these rules. In my particular case, all outsourcers have at their discretion the ability to fix any problem that will cost less than $400. At the end of each month or quarter, depending on the
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