Sam Fung

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Take back control with assertive language and lean in. Tell them what you’re going to do, then do it: Instead of abruptly leaving and slamming the door, say, “I’m going to leave the room”—and then do so. Instead of suddenly hanging up the phone, say, “I’m going to end the call”—and then do so.
The Next Conversation: Argue Less, Talk More. The Sunday Times bestseller, as heard on the Diary of a CEO podcast
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