By asking small, gentle questions, we keep the fight-or-flight response in the “off” position. Kaizen questions such as “What’s the smallest step I can take to be more efficient?” or “What can I do in five minutes a day to reduce my credit-card debt?” or “How could I find one source of information about adult education classes in my city?” allow us to bypass our fears. They allow the brain to focus on problem-solving and, eventually, action.
Action good
