“How’d the launch go?” Jensen said. Vivoli went on for five minutes about every part of the event he believed was a success. “Uh-huh, uh-huh, uh-huh,” Jensen said. Vivoli stopped talking and Jensen asked, “What could you have done better?” “That’s all he said. There was no ‘attaboy.’ There was no ‘great job.’ There was none of that. It doesn’t matter how well you think you did,” Vivoli said. “It’s okay to be proud, but the most important thing is trying to improve.”2 Jensen does not appear to be any less reproachful toward himself. A sales executive named Anthony Medeiros recalled one meeting
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