“Over the years, I realized what was happening, how people protect their turf and they protect their ideas. I created a much flatter organization,” Jensen said. His antidote to the backstabbing, to the gaming of metrics, and to political infighting is public accountability and, if needed, public embarrassment. “If we have leaders who are not fighting for other people to be successful and [who are] depriving opportunities to others, I’ll just say it out loud,” he said. “I’ve got no trouble calling people out. You do that once or twice, nobody’s going to go near that again.”
