incorrect expectations about most workplaces, including: Design skill is already valued and leaders know how to leverage it Everyone knows the basics of good design principles There is a healthy process for making project-level decisions The organization is free from chronic cultural and political tensions People will readily give up the favorite parts of their jobs to us People will readily give up their sense of heroship and its rewards Leaders will quickly trust us with strategic decisions Old, self-reinforcing, and biased systems of incentives will change upon our arrival
