this job is the most stressful thing Arjun has ever done in his life. Within the span of a minute or less, he talks people through the worst moments they will ever experience and he, alone, is tasked with making the correct decision, and when the phone clicks away, he has to hope for the best, monitoring the situation as well as he can, but ultimately having no way of knowing what happens to most of the voices on the other end of the line.
