Doug Lautzenheiser

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If you set out to serve very demanding clients that expect custom work, low prices, and plenty of personal service, that is how you’ll spend your days. If you raise your prices 30%, you might exchange your value-seeking customers for those that use high price as a signal of quality. The work we do and the way we transact is a story and a signal, not simply an exchange of goods.
This Is Strategy: Make Better Plans (Create a Strategy to Elevate Your Career, Community & Life)
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