Here are some change agents through the ages: • The car opened the door for fast food restaurants. • Craigslist destroyed the business model for many newspapers. Spinoffs created a new communications layer that dramatically decreased public prostitution. • MTV enabled the rise of rap music by decreasing the power of local radio stations. • Home improvement TV shows led to the popularity of the McMansion. • Birth control transformed the workforce and led to the rise of convenience foods. • 800 numbers and the credit card transformed any organization that dealt with customers. • The smart
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