When that standard becomes toxic or harms our culture, it needs to be changed. That’s a cultural and systemic shift. Teaching a bureaucrat or a customer service rep a lesson is pointless. They’re busy processing packages and checking off boxes, and our indignant response simply wastes our time. Instead, we might need to consider doing what needs to be done or saying what needs to be said to work with the system in this moment, so we can find the resources to change the system with more leverage and urgency where it counts. Sometimes, it’s satisfying to rail at an unfair system at the place
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