The first step is seeing the system, and the second step is to commit to a strategy for change. Our blueprint begins with three questions: • Who is it for? • What is it for? • What is the system? We can’t change everyone, and we can’t change everything, but if we’re specific, generous, and persistent, we might be able to change enough. All human interactions live in systems, and we can either work within the system or work to change it. Tasks fill our days, but strategies determine whether we’ve wasted our effort. Effort is often part of our work, but effort by itself is not a strategy.
