We talk about tension as if it’s a bad thing. But the only way to launch a rubber band across the room is to pull it backwards, creating tension. Tension permits the water spider to walk across a puddle without drowning. And tension keeps us focused on the world around us. When we arrive with the change we seek to make, we are causing tension. There’s always tension associated with change—the people we serve wonder, “Will it work, can I ignore it, what are other people doing, will this make me look stupid, am I qualified, will I be left out, what is everyone else doing, what will it cost me,
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