Chapter Summary Your first step toward connection is as easy as your next conversation. Believing that a difficult conversation will go exactly as you heard it playing out in your mind is setting yourself up for disappointment. Stop putting too much pressure on a single conversation. Lower your expectations and build on the mindset of having something to learn, not something to prove. Set realistic targets for the conversation aimed at gaining understanding instead of grabbing for quick (and unrealistic) wins. Support the goal with your values, the rules you’ll follow to make sure you show up
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