Brian Ross

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What I became more curious about, however, was the disproportionality of his reaction. Anytime someone takes a level one conversation and jumps it up to level ten, it’s telling. And what it tells you is that there’s another conversation happening inside that person’s head that you weren’t invited to. Something hidden has taken over their filter and is now driving their reactions. You’re only seeing the tip of the iceberg. What else is at play? Who am I really talking to? I intended to find out.
The Next Conversation: Argue Less, Talk More
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