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Ask one question.
“How are you feeling about that?” or “What are your thoughts about it?” These are open-ended questions that keep the spotlight on the other person and allow them to continue the connection.
ask permission.
“Do you mind if I share something with you?”
Rather than telling someone what they should do, or what you would do if you were in their shoes, ask, “Can I tell you what I’ve learned?”
When someone opens up to you with a difficult conversation of their own, be a safe place.
from a difficult conversation is before it even starts.
When you need to discuss a tough or sensitive subject, set aside dedicated, undistracted time to talk with the other person. Don’t push the conversation for the convenience of your own time frame.
Instead, be direct. Being direct is kind and maintains your credibility. To do that, lead with
label, are your greatest opportunity to connect to the other person. Encountering struggle, and overcoming that struggle, brings you closer together, which deepens and strengthens connection.
Still, the truth of the facts and the self-consciousness of
