Questions and responses to those questions provide necessary and valuable information to solve problems faster and make better decisions. They give leaders the opportunity to gain unfiltered information. Through questions, leaders seek to learn not only what directly causes the problem or what solutions may work (which is single-loop learning), but also to seek to discover and learn what might be the underlying causes and solutions (double-loop learning) as well as the culture and mindset that create these causes and solutions (triple-loop learning).
