Closed questions are useful at the beginning and end of conversations. As you start a conversation, asking a simple closed question makes it easy for people to answer and doesn't force them to reveal too much about themselves. For example, you might begin a conversation by asking, “Is this a good time for us to talk?” At the end of a conversation, closed questions can help you clarify or seek further understanding of the results of the discussion and reach closure on a decision or course of action. Salespeople often use closed questions when they move in to close the sale: “If I can deliver
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