When people are hurting, they cannot be cross-examined out of their pain. We all want our pain to be acknowledged and understood. We all want to feel safe to express our hurt feelings in all their various forms and textures. If you argue with the person you have harmed, that person will not feel safe, nor will that person feel understood. When someone is hurt, that person wants his or her pain to be understood and validated. Without that understanding, the forgiveness process will stall and you will both remain trapped in an endless loop of telling the story and naming the hurt. Empathy is the
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