while trying to remember to use new statements — feeling unsure of themselves and perhaps insecure with a new knowledge that doesn’t “feel” familiar — they make statements with the right words but wrong meaning. Their old disappointment leaks through with unhappy, angry, critical, or sarcastic demeanor. True empathetic statements are not generated from the head but from the heart! Every so often we have heard parents say, “Bummer for you,” with such callousness that it would freeze a river in summer.
