The structural issue was that those designing the army’s software system at the time, including programmers at Lockheed Martin, in Bethesda, Maryland, were too far and too disconnected from the actual users of the software, the soldiers and intelligence analysts, in the field. The gulf, between user and developer, had grown too wide to sustain any sort of productive cycle of rapid iteration and development. The construction of any technology, including military software systems, requires an intimacy between builder and user—an emotional and often physical proximity that for many government
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