“Accustom yourself to speaking all your words pleasantly, to every person and all the time. In this way, you will be saved from anger, which is a bad trait that causes people to sin.” (Iggeres HaRamban). Notice how precise the words of our early rabbis are: your words pleasantly”—Even words of rebuke or complaint, because people are generally upset when delivering such words. “To every person”—Even to a difficult person who upsets you; even to a person who demeans and insults you. “All the time”—Even when you are tired, overwhelmed and harried, because then each word of conversation becomes a
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