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The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change, by Stephen R. Covey

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The second stage of empathic listening is to rephrase the content.
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The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
by Stephen R. Covey
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