Matt Pfleger

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There are three key reasons why being transparent about your company’s problems makes sense: 1. Trust. Without trust, communication breaks. More specifically: In any human interaction, the required amount of communication is inversely proportional to the level of trust. Consider the following: If I trust you completely, then I require no explanation or communication of your actions whatsoever, because I know that whatever you are doing is in my best interests. On the other hand, if I don’t trust you at all, then no amount of talking, explaining, or reasoning will have any effect on me, because ...more
The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
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