With Proactive Plan B, the Empathy step begins with an introduction (“I’ve noticed that…”) to one of your high-priority unsolved problems, followed by an inquiry (What’s up?”). The first thing your child says (if he says anything) isn’t likely to provide sufficient information, so you’ll want to probe (drill) for more information. Keep drilling until you feel you have a clear understanding of your kid’s concern about or perspective on the problem. • The Define the Problem step usually begins with the words “My concern is . . .” or “The thing is . . .” You may want to give some thought to your
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