HE MAY HAVE SOME THINGS TO SAY THAT HE KNOWS YOU DON’T WANT TO HEAR, AND HE THINKS IF HE SAYS THOSE THINGS, IT’LL CAUSE A FIGHT. Your goal in the Empathy step is to suspend your emotional response to what your child is saying, knowing that if you react emotionally to what you’re hearing you won’t end up hearing anything. Remember, you badly want to know your child’s concerns. If you don’t know what his concerns are, those concerns won’t get addressed and the problem will remain unsolved.
