“When someone ‘gets it,’ their brain is innately hardwired in a way that matches the demands of the five roles in their seat,” Alan explained. “When someone ‘wants it,’ they genuinely spring out of bed every day—wanting to excel in their roles. And when someone has the ‘capacity to do it,’ they have acquired the intellectual and emotional maturity, education, training, and on-the-job experience to consistently perform well in the seat.
