Do take time out to think about the problem and to clarify your position. Before you speak out, ask yourself the following questions: “What is it about the situation that makes me angry?” “What is the real issue here?” “Where do I stand?” “What do I want to accomplish?” “Who is responsible for what?” “What, specifically, do I want to change?” “What are the things I will and will not do?” 4. Don’t use “below-the-belt” tactics. These include: blaming, interpreting, diagnosing, labeling, analyzing, preaching, moralizing, ordering, warning, interrogating, ridiculing, and lecturing. Don’t put the
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Important
