When certain books become wildly popular at Menlo, we start ordering them in quantity. Lencioni’s Five Dysfunctions of a Team and Getting Naked are two of our most reordered books. We have many copies of The Design of Everyday Things by Don Norman, as well as The Inmates Are Running the Asylum by Alan Cooper. Others that have been longtime hits are Creativity at Work by Jeff DeGraff and Katherine Lawrence, and Pine and Gilmore’s Experience Economy. My personal favorites are anything produced by the team at Zingerman’s, including Ari Weinzweig’s Zingerman’s Guide to Giving Great Service along
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