You may have noticed the microphone. With your permission, we’re going to record what happens on the screen and what you say. The recording will be used only to help us figure out how to improve the site, and it won’t be seen by anyone except the people working on the project. It also helps me, because I don’t have to take as many notes. Also, there are a few people from the Web design team observing the session in another room. (They can’t see us, just the screen.)