Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability

by Krug Steve

Hi, Janice. My name is Steve Krug, and I’m going to be walking you through this session. Before we begin, I have some information for you, and I’m going to read it to make sure I cover everything. You probably already have a good idea of why we’ve asked you to come here today, but let me go over it again briefly. We’re testing a Web site that we’re working on so we can see what it’s like for people to use it. The session should take about an hour. I want to make it clear right away that we’re testing the site, not you. You can’t do anything wrong here. In fact, this is probably the one place today where you don’t have to worry about making mistakes. We want to hear exactly what you think, so please don’t worry that you’re going to hurt our feelings. We want to improve it, so we need to know honestly what you think. As we go along, I’m going to ask you to think out loud, to tell me what’s going through your mind. This will help us.