Either (a) the airline had no procedure for updating their Home page for special circumstances, (b) for some legal or business reason they didn’t want to admit that there might be a strike, (c) it hadn’t occurred to them that people might be interested, or (d) they just couldn’t be bothered. No matter what the real reason was, they did an outstanding job of depleting my goodwill towards both the airline and their Web site. Their brand—which they spend hundreds of millions of dollars a year polishing—had definitely lost some of its luster for me.
