Artem Sapegin

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You should try to do whatever you can to encourage everyone—team members, stakeholders, managers, and even executives—to come and watch the test sessions. In fact, if you have any money for testing, I recommend using it to buy the best snacks you can to lure people in. (Chocolate croissants seem to work particularly well.)
Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability
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